Healthcare leaders are facing serious challenges with balancing the demands of clinical medicine and financial business strategies. The increasing challenge of patient engagement and demands of meeting their personalized care means not only treating the disease but enhancing their health. But how do healthcare providers meet the heightened demands for patient personalization while also saving money and lives?
These new practices require an expanded skill set in business and management. This Healthcare Executive Leadership Program helps build a solid business knowledge foundation across multiple disciplines focused on applying these skills to the contemporary healthcare work environment.
- Lean Management/Value Mapping
- DISC Assessment
- Strategic Management
- Decision Making
- Ethical Challenges of Leadership
- Managerial Epidemiology
- Value-Based Purchasing in Healthcare
- Healthcare Finance
- Healthcare Financial Decision Making Tools
- Healthcare Data Analytics
- Supply Chain Management
- Employee Coaching
- Healthcare Economics
- Team Leadership
- Human Resources
- Organizational Change in a Healthcare Setting
- Health and Wellness
- Customer Service
This program can be conducted in ten sessions or tailored to meet an organization's needs by choosing the topics and timeline that fits the organization's specific requirements. Each attendee receives a non-credit certificate of completion.
A more customized program focused around teams that can be tasked with your healthcare organization's project needs can also be developed. The teams can be created to be cross-functional and optimized using personality assessments, such as their DISC profiles.
Interested in a Customized Program?
If your organization is interested in a customized healthcare executive leadership program, contact us at firstname.lastname@example.org.
- Using systematic problem solving to achieve the company's targets and goals.
- Developing continuous process flow and use "pull systems" to level out the workload.
- Building a culture of continuous improvement and standardized tasks with visual controls and reliable technology.
- Establishing a learning organization through relentless reflections, evaluation and continuous improvemen.t
- Recognizing how to measure the impact of change and how to set goals within the organization to become more lean.
- Enhance your personal self-awareness.
- Gain insight into your strengths and blind spots.
- Strengthen your emotional intelligence.
- Learn how to effectively lead people who are different than you.
- Gain confidence in your ability to lead large and diverse teams.
- Opportunity and threat assessment
- Identification and development of sources of value
- Strategic planning and tactical execution
- Competitor analysis and competitive maneuvering
- Decision making process
- Expected values
- Prospect theory and framing effects
- Understanding decision-making biases, including: Escalation of commitment, anchoring and representativeness effects, availability, conjunction, contrast effects, and overconfidence bias
- Ethics in decision making
- Groupthink and group decision making processes
Ethical Challenges of Leadership
- Increase our sensitivity to the presence of ethical issues.
- Assess our personal ethical development as leaders.
- Improve our ability to analyze and resolve ethical dilemmas.
- Use of epidemiology
- Managerial epidemiology
- Clinical epidemiology
- Application of epidemiology to strategic planning and marketing
Value-Based Purchasing in Healthcare
- Be familiar with the history and development of value-based purchasing, including driving factors.
- Understand the range of value-based purchasing arrangements, including implications for financial risk and clinical integration.
- Apply value-based purchasing concepts and knowledge of health services delivery to determine best strategies for responding to value-based programs.
- How does finance affect the healthcare workplace?
- What information is used and how is it used to make financial decisions.
- Financial trends in healthcare.
- Revenue cycle Management: Contracting, billing and collections.
- Cost management: Cost accounting systems, personnel management, supply chain management and utilization management / care standardization.
- Performance reporting and analytics / throughput and capacity analysis.
- Financial management and planning: Financial statement metrics, forecasting and capital planning.
- IT infrastructure for fiscal management.
- Develop a clearer picture of how quality and safety can be measured in healthcare organizations.
- Diagnosing different types of negotiations
- Illustrating competitive, win-lose strategies and tactics in action
- Multi-issue, win-win negotiating, collaborative tactics in action
- Multi-party negotiating
Healthcare Financial Decision Making Tools
- Investment decisions
- Time value of money
- Risk and returns
- Capital budgeting
- Determining cash flow
- How does data become better health care?
- Measuring healthcare quality.
- The healthcare value equation and practical application.
- Drivers of cost in healthcare.
- Learn the processes in manufacturing flow management, supplier relationship management, product development and commercialization and returns management.
- Focus on customer relationship management, customer service management, demand management and order fulfillment.
- Develop and communicate clear performance expectations.
- Create accountability for employee performance that is aligned with both personal and organizational values.
- Engage employees through coaching moments that build trust and respect our organizational values.
- Demonstrate how to get to the point in a coaching situation using a clear and consistent communication approach.
- Recognize praise as a powerful tool and identify ways to use praise to help motivate performance.
- Build the connection that leaders must demonstrate both kindness and clarity.
- Are health care markets “free”?
- Economics of health insurance
- Economics of health care reform
- Economics of the coronavirus pandemic
- Understanding communication in healthcare organizations in order to benefit health care delivery.
- Systems theory applications in:
- Communicating and adapting to healthcare contingencies
- Relationship-centered care
- Building communication competence in medical education
- Organizational identification messages
- Team dynamics
- Healthcare quality
Team Leadership/Human Resources
- Perceptions of teamwork
- Achieving teamwork goals
Organizational Change in a Healthcare Setting
- Tension for change
- Superior alternative solutions
- Decision and planning
- Change attempt using pilot programs
- Obtaining feedback to assess change readiness
- Centering Yoga practice
- Guided imagery for healthcare employees
- Mindfulness in the workplace
- Habits and behaviors that support well-being
- Gratitude journaling and reflection
- Learn to identify exceptional service as a strategic competitive advantage for many organizations.
- Explore the characteristics of a service-focused organization, and discover the action steps that leaders of an organization might take to build a more service-focused organization.